Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to approach casino gaming with a responsible mindset and to set limits that you can afford to lose.
Please gamble within your means and remember that the house always has an edge. If you find yourself struggling to control your gambling, help is available.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, or if you are accessing this site from a jurisdiction where the legal gambling age is higher than 18, you must not use Grosvenor Casino services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses: Trying to recover losses by gambling more
- Hiding gambling: Concealing gambling activities or spending from family and friends
- Losing control: Being unable to stop or limit gambling sessions
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Financial problems: Borrowing money to gamble or gambling with money needed for essentials
- Escalating stakes: Needing to gamble with larger amounts to achieve the same excitement
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
Grosvenor Casino provides a range of responsible gaming tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from Grosvenor Casino for a period you choose
You can set or adjust these controls at any time through your account settings. These tools are designed to help you maintain control over your gaming.
Support & Help Organisations
If you or someone you know is struggling with problem gambling, support is available. The following organisations offer free, confidential help:
United Kingdom
- GamCare: Free counselling, support and information for anyone affected by problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (Free and confidential) - GamStop: A free national self-exclusion scheme that allows you to self-exclude from all online gambling companies regulated by the UK Gambling Commission
Website: www.gamstop.co.uk - National Problem Gambling Clinic: NHS-funded specialist treatment service
Phone: 0203 882 8194
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (Free and confidential)
Get Help Today
If you are struggling with problem gambling, please reach out for help. There is no shame in asking for support, and organisations like GamCare and the National Problem Gambling Clinic are there to help you.
Remember: The decision to seek help is the first step towards recovery. Speak to someone you trust, contact one of the support organisations above, or visit your GP for guidance.